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Privacy Policy

ThinkTradeDirect

Registered in England & Wales
Company No: 17045335
Registered Office: Birmingham, B23 6EY, United Kingdom
Phone: 07384788236
Email: info@thinktradedirect.co.uk

1. Who We Are

ThinkTradeDirect is an online ecommerce store providing products to customers within the UK and internationally.

2. Information We Collect

We may collect and process the following data:

a) Information You Provide

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Details about your boiler, heating or plumbing enquiry

  • Any information submitted via contact forms

b) Automatically Collected Information

  • IP address

  • Browser type

  • Pages visited

  • Date and time of visit

3. How We Use Your Information

We use your information to:

  • Provide boiler installation, repair and servicing

  • Respond to enquiries and provide quotes

  • Schedule appointments

  • Improve our website and services

  • Comply with legal obligations

We do not sell your personal data to third parties.

4. Payment 

All payments are processed securely through trusted third-party providers. We do not store your payment details on our servers.

5. Data Sharing

We may share your data with:

  • Payment providers

  • Accountants

  • IT service providers

  • Legal or regulatory authorities (if required by law)

All third parties are required to respect the security of your data.

6. Data Retention

We only keep your personal data for as long as necessary:

  • Customer records: Up to 6 years (for tax purposes)

  • Enquiries: Up to 12 months

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request restriction of processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

You can contact the ICO at:
https://ico.org.uk

8. Data Security

We take appropriate measures to protect your personal data from unauthorised access or misuse.

9. Cookies

Our website may use cookies to improve user experience. You can disable cookies in your browser settings.

(You may need a separate Cookie Policy depending on your website setup.)

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

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