Shipping Policy

ThinkTradeDirect

Registered in England & Wales
Company No: 17045335
Registered Office: Birmingham, B23 6EY, United Kingdom
Phone: 07384788236
Email: info@thinktradedirect.co.uk
Effective Date: 22 March 2026

This Shipping Policy outlines how ThinkTradeDirect handles delivery of boilers, parts, and other products purchased through our website or directly from us.

1. Delivery Areas

We currently deliver to addresses within Mainland United Kingdom. 
Delivery to Northern Ireland, Highlands, and offshore locations may require additional delivery time or charges.

Delivery outside these areas may be available upon request.

2. Delivery Times

• Handling time: 1-2 working days

• transit time: 1-3 working days

• Total Standard delivery time: 2–5 working days (subject to stock availability)

• Delivery Cost: £4.99 standard delivery.

• Free delivery is available on orders over £50.

• Large items such as boilers may require pallet delivery and delivery times will be confirmed after purchase.

We aim to meet estimated delivery times, but delays may occur due to supplier or courier issues.

3. Delivery Charges​

• Delivery charges are calculated at checkout based on the product size, weight, and delivery location. 
  Some products may qualify for free delivery within Mainland UK.

4. Installation Orders

For products that include installation services, delivery will be arranged to coincide with the agreed installation date.
Our team or delivery partner will contact you to confirm the delivery and installation schedule.
5. Missed Deliveries

If you are unavailable to receive delivery:

• Re-delivery charges may apply.

• It is your responsibility to ensure someone is available to accept large items.

6. Damaged or Incorrect Goods

You must inspect goods upon delivery.

If items are:

• Damaged

• Faulty

• Incorrect

You must notify us within 48 hours of delivery by contacting:

Email: info@thinktradedirect.co.uk
Phone: 07384788236

We may require photos of damaged items before arranging replacement or return.

7. Risk & Ownership

• Goods become your responsibility once delivered to your address.

• Ownership of goods passes to you once full payment has been received.

8. Delays Outside Our Control

We are not liable for delays caused by:

• Courier disruptions

• Supplier shortages

• Weather conditions

• Events beyond our reasonable control

• However, we will do our best to keep you informed and resolve any issues as quickly as possible.

9. Contact Us

For delivery queries, contact:

ThinkTradeDirect
144 Milverton Road
Birmingham
England
B23 6EY
Email: info@thinktradedirect.co.uk
Phone: 07384 788236