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Terms & Conditions

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ThinktradeDirect

Registered in England & Wales
Company No: 17045335
Registered Office: Birmingham, B23 6EY, United Kingdom
Phone: 07384788236
Email: info@thinktradedirect.co.uk

2. Products
We sell;

  • Boilers

  • Heating equipment,

  • Plumbing supplies,

and related products through our website.

All products are subject to availability and may be withdrawn at any time.

3. Quotes & Pricing
All prices are listed in GBP (£) and include VAT where applicable.

  • We reserve the right to change prices at any time without notice. In the event of a pricing error,

  • We reserve the right to cancel the order and issue a full refund.

  • We reserve the right to amend pricing if incorrect information was provided.

4. Payment Terms

  • Payment must be made at the time of placing an order through our secure online checkout.

  • We accept major debit and credit cards and other payment methods available at checkout.

5. Order Cancellations

  • You may cancel your order within 14 days of receiving your goods in accordance with UK Consumer Contracts Regulations.

  • Please refer to our Returns & Refund Policy for full details.

  • Under the Consumer Contracts Regulations 2013,  you may have a 14-day cooling-off period for certain services agreed off-premises.

6. Warranties & Guarantees

  • Many products sold on our website include manufacturer warranties. Warranty periods and terms vary depending on the manufacturer and product.

7. Customer Responsibilities

  • Customers are responsible for ensuring that the products ordered are suitable for their intended use and that installation is carried out by a qualified professional where required.

  • We reserve the right to stop work if working conditions are unsafe.

8. Liability

  • We are not liable for any indirect or consequential loss arising from the use of our products.

  • Our total liability shall not exceed the amount paid for the product purchased.

9. Product Use & Installation

  • Some products sold on our website must be installed by qualified professionals in accordance with UK regulations.

  • We are not responsible for improper installation or misuse of products.

10. Complaints
If you are unhappy with your order or our service, please contact us:

Email: info@thinktradedirect.co.uk
Phone: 07384788236

We aim to resolve complaints as quickly as possible.

11. Website Use

All website content is owned by ThinktradeDirect
You may not copy, reproduce or distribute content without permission.

12. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on our website.

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